Privacy Policy

Your privacy is very important to Watt Utilities and it will be respected at all times. You have a right for personal information to be kept confidential, unless otherwise allowed through legislation and regulation.

We undertake that information we receive will be kept confidential and will not be passed on to a third party without your express permission, or unless we are required or permitted by law to do so.

Where we are permitted to by the regulations, we may provide you with information on other services or products available to our customers. You may advise us if you don't want to receive this information.

If you believe the information we have about you is incorrect, you can ask for it to be changed. If we make a decision about you, or affecting you, you can ask to see the information about you on which our decision is based, and you can ask us to provide you with a written reason for the decision.

Further information on privacy matters can be obtained by applying in writing to:

Watt Utilities
54/ no 5 Galeen Dr,
Burleigh waters 4220

Credit Checks

From time to time, we may need to undertake credit checks on customers through a credit-reporting agency. Before we can do so, we must inform you of our intentions where required. Credit checks are carefully managed and we abide by guidelines set down by the various state and federal privacy commissioners. The information we receive from the agency is also confidential and will not be passed on without your express permission, unless we are required or permitted by law to do so. Credit Checks may be carried out from time to time in relation to multi residence based complex clients.

Customer Liaison

We try hard to ensure that problems don't arise. We want you to tell us about your problem and we will make every effort to resolve it immediately from your initial contact and we will endeavour to continue working with you until the problem is resolved to your satisfaction.

Some matters, such as energy supply quality problems, will have to be referred to a distributor and may take a longer time to resolve due to their technical nature. We will communicate with you at all times in providing you details of when we expect to have a resolution.

In all cases you should talk to us first. It speeds resolution and allows timely review of the matter, allowing us to make improvements for the benefit of all our customers. In the event that you are still not satisfied, you can refer your problem — free of any charge — to the Energy and Water Industry Ombudsman, an independent dispute resolution scheme, in your state.